Parimatch Terms and Conditions

Parimatch is available to players who meet the following requirements:

• You must be at least 18 years old. This is a strict rule with no exceptions;
• You must be located in a country where online gambling is legal. Players from restricted jurisdictions cannot register or play;
• You must provide accurate personal information during registration;
• You are responsible for knowing and following the laws in your region;
• You confirm that funds used for gambling come from legitimate sources.

If we discover that you do not meet these requirements, your account will be closed and any funds may be forfeited. Parimatch reserves the right to request proof of age or identity at any time.

To place bets or play at the casino, you need a Parimatch account. Here’s what you need to know:

• One account per person. Opening multiple accounts is not allowed. If we find duplicates, all accounts will be blocked and winnings will be canceled. This applies to accounts created under different names, email addresses, or payment methods by the same person;
• Use real information. When registering, enter your real name, date of birth, address, email address, and phone number. Fake data will cause problems with withdrawals and verification. The information you provide must match your identity documents exactly;
• Keep your login secure. You are responsible for your username and password. Do not share them with anyone. If you suspect that someone has gained access to your account, contact customer support immediately and change your password;
• Keep your information up to date. If you have moved, changed your phone number, or got a new email address, update your profile or contact customer support for assistance. Outdated information may delay withdrawals and verification;
• Your account belongs to you. Selling, transferring, or giving your account to another person is prohibited. You are responsible for all actions taken under your account credentials.

Parimatch verifies user identities to prevent fraud and comply with regulations. This process is called KYC, which stands for Know Your Customer. Verification protects both you and the platform from fraudulent activity. Here are the documents you need:

• Government-issued ID such as passport, Aadhaar card, or driving licence;
• Proof of address like a utility bill or bank statement from the last three months;
• Proof of payment method if requested, such as a photo of your card or e-wallet screenshot.

When verification happens:

• Before your first withdrawal;
• When you reach certain deposit or withdrawal thresholds;
• If our security team flags unusual activity on your account.

Until verification is complete, withdrawals and some features may be restricted. Make sure your documents are clear, readable, and not expired. Blurry or cropped images will slow down the process.
Verification is usually completed within 24 to 48 hours.

Parimatch supports payment methods popular in India, including UPI, PayTM, and PhonePe.

Once you confirm a bet, it is final. You cannot cancel or change it unless the Edit Bet feature is available for that market. Always double-check your selections before confirming. When bets may be voided:

• Technical errors or system glitches;
• Obvious mistakes in odds or markets;
• Matches that are postponed, abandoned, or cancelled;
• Evidence of match-fixing or irregular betting patterns.

If a match does not finish, bets are settled according to the rules for that sport. Results are taken from official sources, and once a bet is settled, the decision stands.

Parimatch is for personal entertainment only. The following actions are prohibited and will result in account closure:

• Opening more than one account;
• Using fake identity or someone else’s documents;
• Using payment methods that do not belong to you;
• Placing bets on behalf of other people;
• Using bots, scripts, or automated systems;
• Exploiting bugs, errors, or promotional loopholes;
• Money laundering or depositing funds from illegal sources;
• Accessing the platform from restricted countries using VPN or proxy;
• Colluding with other users to manipulate outcomes;
• Abusing bonuses or promotional offers in bad faith.

If caught, your account will be permanently closed and all funds confiscated. Parimatch may report serious violations to the appropriate authorities. We actively monitor for suspicious activity and use automated systems to detect fraud.

Parimatch collects personal information when you register and use the platform. This includes your name, contact details, payment information, betting history, and device data. We use this information to:

• Run your account and process transactions;
• Verify your identity and prevent fraud;
• Improve our services and user experience;
• Send notifications about your account, promotions, and updates;
• Meet legal and regulatory requirements.

All data is encrypted and stored securely on protected servers. We do not sell your information to advertisers or third parties. Data is shared only when required by law, such as with regulators or in response to legal requests.

Gambling should be fun. When it becomes stressful or starts affecting your life, something is wrong. Parimatch is committed to promoting responsible gambling and provides tools to help you stay in control. Available tools include:

• Deposit limits. Set daily, weekly, or monthly caps on how much you can add;
• Loss limits. Choose a threshold after which betting stops automatically;
• Session reminders. Get alerts about how long you have been playing;
• Time-out. Take a short break from your account for a few days or weeks;
• Self-exclusion. Block access for a longer period if needed.

These tools are available in your account settings or through support. Changes to limits may take effect immediately or after a cooling-off period depending on the type of limit.

If you do not log in or place bets for 12 months, your account may be marked as inactive. Parimatch may contact you to confirm whether you wish to keep the account open.
Depending on regulations, inactive accounts may be subject to monthly fees or closure. We will notify you before any charges apply. Any remaining balance will be handled according to licensing requirements.
If you plan to take a long break, let support know so there are no surprises when you return. You can also request voluntary account closure at any time.

If something goes wrong, contact support first. Use live chat or email and provide all relevant details: dates, amounts, screenshots, and transaction IDs. The more information you give, the faster we can resolve the issue.
We will investigate and respond as quickly as possible, usually within 24 to 48 hours for standard queries. Complex issues may take longer.
If you are not satisfied with the outcome, you can escalate the matter to the licensing authority. In any dispute, server records maintained by Parimatch are considered the primary source of truth.

Parimatch may update these terms from time to time to reflect changes in regulations, services, or company policies. When changes happen, the new version is published on the website. Major updates may be communicated by email or notification.
By continuing to use Parimatch after terms are updated, you accept the new rules.

For questions about these terms or any other issues, Parimatch support is available 24/7. Reach out via live chat on the website or app, or send an email. The team responds quickly, and most queries are resolved within minutes. For complex issues, you may be asked to provide additional information or wait for a specialist to review your case.