Self Exclusion at Parimatch India

Self exclusion is a voluntary restriction you place on yourself. Once activated, you cannot access your account, place bets, or play casino games for the duration you selected. This is not a pause or temporary logout. Your account is locked, and you cannot reverse the decision until the exclusion period ends.
The purpose is to give you distance from gambling when you need it. Some players use it during financial difficulties. Others activate it when they notice unhealthy patterns in their behavior. The reason does not matter. The option is there for anyone who wants it.

When you activate self exclusion, several things happen immediately:
Your account is locked and you cannot log in. Any active bonuses or pending bets may be voided depending on the terms. You will not receive promotional emails or notifications during the exclusion period. Your deposited funds remain in your account and can be withdrawn by contacting support.
The exclusion applies to your entire account across all sections including sports betting, casino, and live casino. You cannot create a new account during this period. If Parimatch detects a new registration with your details, it will be closed.

Parimatch offers several self exclusion timeframes:

• 24 hours;
• 7 days;
• 30 days;
• 6 months;
• 1 year;
• Permanent.

Short periods like 24 hours or 7 days are useful if you want a temporary break. Longer periods are better if gambling has become a problem that needs serious attention. Permanent exclusion means your account will never be reopened.
Choose the period carefully. Once confirmed, you cannot shorten it or cancel it early.

You can activate self exclusion in two ways:

• Through your account. Go to your profile settings and find the Responsible Gambling section. Select Self Exclusion and choose your preferred period. Confirm your decision. The restriction takes effect immediately;
• Through support. Contact Parimatch customer support via live chat or email. Tell them you want to self exclude and specify the duration. They will process your request and confirm when it is active.

Both methods work the same way. Use whichever is more convenient.

For temporary exclusions, your account does not automatically reopen. You need to contact customer support and request reactivation. This is intentional. It gives you time to reconsider before returning to gambling.
Parimatch may ask you to confirm that you want to resume activity. In some cases, a cooling-off period of 24 hours applies before your account becomes fully active again.
For permanent exclusion, there is no option to reopen the account. This decision is final.

If you are struggling with gambling, self exclusion is one step you can take. Other resources are also available:

• Gamblers Anonymous India;
• National Council on Problem Gambling;
• Local mental health services.

Parimatch support can provide information about these organizations if you need it.