Parimatch Privacy Policy

Parimatch gathers information in several ways depending on how you interact with the platform. Below are the main categories of data we may collect:

• Registration details. When you create an account, we ask for your name, date of birth, email address, phone number, and residential address;
• Verification documents. To comply with KYC requirements, we may request copies of your passport, Aadhaar card, driving licence, utility bills, or bank statements;
• Financial information. We record your deposit and withdrawal history, transaction amounts, and payment methods used. Full card numbers are not stored on our servers;
• Activity data. This includes your betting history, casino gameplay, bonus claims, login times, and session duration;
• Technical information. Your IP address, browser type, device model, operating system, and screen resolution are collected automatically when you access the site;
• Support interactions. We keep records of emails, live chat conversations, phone calls, and any other communication with our team;
• Browsing behaviour. Pages you visit, time spent on each section, clicks, and how you arrived at the site are tracked to improve user experience.

Some information you provide directly. Other data is gathered automatically through cookies and similar technologies.

We process your personal information for the following purposes:

• Creating, maintaining, and managing your account;
• Processing deposits, withdrawals, and betting transactions;
• Verifying your identity to meet regulatory requirements in India and internationally;
• Detecting and preventing fraud, money laundering, and other suspicious activities;
• Responding to your questions and providing customer support;
• Sending account notifications, promotional offers, and platform updates. You can unsubscribe from marketing messages at any time;
• Analysing site usage to improve functionality and user experience;
• Meeting legal obligations under applicable gambling regulations.

We may also contact you through SMS, WhatsApp, Telegram, or email if you have provided consent to receive such communications.

Parimatch does not sell your personal data to advertisers or marketing companies.

Protecting your information is a priority. Here is what we do to ensure security:

• Encryption. All data transferred between your device and our servers is protected using SSL technology. This applies to registration forms, payment pages, and any sensitive information you submit;
• Secure storage. Personal data is kept on protected servers with restricted access. Only authorised staff members can view this information, and only when their work requires it;
• Regular audits. We conduct security checks and vulnerability assessments to identify and fix potential weaknesses in our systems;
• Data retention. Information is stored only as long as necessary for the purposes described in this policy or as required by law. Once no longer needed, data is securely deleted or anonymised;
• No online system is completely immune to risks. Data transmitted over the internet carries some level of exposure. However, once your information reaches our servers, we take every reasonable measure to protect it.

When you visit Parimatch, your browser automatically sends us technical details like your IP address and device type. We also use cookies to:

• Keep you logged in while you browse;
• Remember your preferences and settings;
• Make pages load faster;
• See how visitors move around the site so we can improve things;
• Show you content and offers that might interest you.

You can block or delete cookies in your browser settings. Just know that some features might not work as smoothly if you do.

Parimatch does not sell your information. But there are times when we share it:

• Legal stuff. Courts, regulators, tax authorities, or police can request data, and we have to comply when the law requires it;
• Fraud cases. If there is an investigation into fraud, match-fixing, or money laundering, we may share information with sports bodies or authorities;
• Partners who help us run things. Payment processors, software providers, and support teams need access to do their jobs. They are all required to keep your data confidential;
• Messaging apps. If we contact you through WhatsApp or Telegram, those platforms handle your number according to their own policies;
• If the company changes hands. Should Parimatch merge with another business or get acquired, your data might transfer to the new owner. We would let you know if that happens.

We pick partners carefully and make sure they treat your data properly.

You get to control your personal data. Here is what you can do:

• Ask for a copy of what we have on you;
• Get wrong or old information corrected;
• Request deletion of your data where the law allows;
• Say no to certain kinds of processing;
• Stop receiving marketing messages anytime;
• Get your data in a format you can take elsewhere.

Contact support to make any of these requests. We try to respond within 30 days. Sometimes we need to confirm your identity first.

We update this policy from time to time when legislation changes or we improve our services. New versions are published on this page.
In the event of significant changes, we will send notifications via the website, app, or email. If you continue to use Parimatch after the updates are published, it means that you accept the new terms and conditions.
Check back here from time to time to stay up to date.

If you have any questions about this policy or how we process your data, please contact Parimatch customer support. The team is available 24/7 via chat or email and will be happy to help you resolve your issues.